Eco-Start Sprinters Boost Fraikin Fleet at Lyreco

Aug 17, 2009

Office stationery and supplies company Lyreco is in the process of taking delivery of a fleet of 48 new Mercedes-Benz Sprinter 511 panel vans, each benefiting from the latest Eco-Start technology and supplied on full service contract hire by Fraikin.

This latest order, with deliveries spread across 2009, will see Fraikin increase its share of Lyreco’s 395-strong fleet to more than 90 per cent, following the company’s switch to contract hire which began in July 2005.

Each of the new vehicles is being supplied on a mixture of four and five year full service contract hire agreements, which are controlled centrally via Fraikin’s dedicated Customer Service Centre (CSC) in Coventry. Operating 24 hours a day, the CSC co-ordinates all vehicle maintenance via a dual network of both Fraikin branches and approved repair agents, nationwide. This ensures Lyreco benefits from the highest standards of maintenance, with servicing facilities located within several miles of each of its 24 regional distribution centres.

Tom Vallings, Logistics Supervisor at Lyreco explains: “When we took the decision to move the fleet to contract hire, one of our key reasons for partnering with Fraikin was the strength of its service back-up, coupled with an unrivalled level of expertise in the truck sector.”

“When it comes to contract hire, vans are either lumped in with cars or trucks, and since more than 60 per cent of our vans are fitted with tachographs and plated between 4.5 and 5.5 tonnes, we favoured a provider with experience at the heavier end of the market.

“Four years down the line, and with more than 90 per cent of the fleet on contract hire, it’s proven a very positive decision for the business,” he adds.

The Eco-Start technology used in these Sprinter models automatically turns the engine off when the vehicle is stationary, for example in traffic, and is claimed to save 10 per cent in fuel on a typical urban distribution cycle. As an additional benefit, this fuel saving directly reduces the amount of exhaust and CO2 emissions produced, which is a particularly important consideration in built-up areas where air quality is a paramount issue. A quiet cab with no idling engine noise can also help reduce driver fatigue in heavily congested areas.

Together, the entire fleet makes more than 15,000 deliveries each day, backed up by an industry-leading delivery guarantee of ‘yours tomorrow or yours free’, across an extensive range of over 6,000 products. This guarantee is supported by a substitute vehicle policy, built into each contract hire agreement with Fraikin across the entire Lyreco van fleet. Therefore, in the event of a vehicle suffering a breakdown, Fraikin will provide a substitute vehicle to ensure Lyreco can continue its deliveries without delay.

Each contract hire agreement comprises full servicing, maintenance, repair and MOTs, carried out during evenings and weekends, with collection and delivery of the vehicle to and from the workshop. It also includes road fund licensing, tyres, 24/7 emergency roadside assistance, relief vehicle cover and the provision of monthly KPI & management reports.