Fraikin opens new service facility with Dumfries and Galloway Council

12 July 2006

Fraikin has relocated its workshop in Glenluce to a new joint service facility in Stranraer which is shared with Dumfries and Galloway Council, for which it supplies a 300-strong fleet of commercial vehicles on full service contract hire.

The facility is a satellite of the main operation in Dumfries and provides a local maintenance point for vehicles based in the west of the region.

Brian Warren, Business Unit Director at Fraikin, explains: “The opening of this new purpose-built facility represents a true partnership between Fraikin and Dumfries and Galloway Council, with staff from both organisations working side-by-side.”

The Stranraer site is staffed by two technicians and one apprentice from Fraikin, together with two council-employed technicians and a number of administration staff.  It features four drive-in vehicle bays with vehicle lifts, together with all of the state-of-the-art diagnostic equipment found in a modern commercial vehicle workshop.

Fraikin’s contract with Dumfries and Galloway is managed by a dedicated team of 15 staff which is responsible for a fleet of vehicles ranging from car-derived vans up to 26 tonne 6x4 refuse collection vehicles and even agricultural tractors. 

The contract is subject to a series of stringent service level agreements which includes the requirement for Fraikin to have a technician at the scene of any vehicle breakdown within 30 minutes, should it occur within 10 miles of the facility in Dumfries or Stranraer.  Furthermore, within one hour the vehicle must be repaired or a replacement provided, ensuring unexpected downtime causes the minimum of disruption to the Council’s day-to-day operation.

The contract with Dumfries and Galloway Council evolved from the original District Councils as far back as 1989.