Fraikin has secured a flagship contract with Highways England after winning a competitive tender to fleet manage all 4x4s used by its Traffic Officer Service. Key to the win was Fraikin’s plan to introduce new technology to drive increased efficiency.
The 18-month deal marks the first time the two companies have worked together, with Fraikin assigned to fleet manage 278 Land Rover Discovery and Mitsubishi Shogun vehicles. Operating in a striking black and yellow Battenburg livery, the 4x4s are used intensively on A-roads and motorways to assist in the management of incidents and, where appropriate, to clear broken-down vehicles to a place of safety.
Martin Edgecox, Fleet Project Manager at Highways England, says: “Going to tender and signing this deal with Fraikin is one of the best decisions we have made as a business in the past four years. We are genuinely excited for what the future holds with the innovations being deployed.
Ours is a critical fleet which must operate 24/7, in all weathers and on the busiest roads in the country. Maintenance standards, fleet safety and uptime are paramount; Fraikin really took that on board with its tender response and has developed a continuous improvement roadmap to deliver real benefits to our operation.”
Key changes to be delivered by Fraikin include the roll-out of advanced telematics in all vehicles to enable real-time data sharing and the introduction of dynamic servicing. This will enable proactive maintenance to be triggered by live condition reporting, helping to reduce unplanned downtime and unnecessary servicing.
Telematics will also monitor driver behaviour, allowing Fraikin to make recommendations for reducing fuel consumption and maintenance costs.
Fraikin is also providing the customer with full access to its fleet data through the FraikinView online portal. This allows key staff to view the status of any scheduled or unscheduled maintenance – including projected finish times, report defects online, and view, approve or query recharges – providing complete transparency of fleet operations at any time, from any location.
All maintenance is being managed by a 24/7 team at Fraikin’s new and ultra-modern headquarters in Coventry. Together, they will schedule all vehicle maintenance requirements, respond quickly to breakdown calls and provide a driver helpline service to deal with immediate issues. The team will also oversee warranty and recall notices, co-ordinate with third party suppliers for tyres and glazing, plus provide a full accident management and fleet administration service.
Fraikin is tasked with meeting rigorous KPI targets for Highways England, including 93.5 per cent vehicle availability, answering 95 per cent of calls within 30 seconds and guaranteeing attendance at breakdown and recovery callouts within 90 minutes.
Commenting on the new contract, James Walker, Commercial Director at Fraikin, says: “This is a prestige customer and a terrific account to win. We’ve got a clear set of objectives we want to achieve, and we’re confident in our ability to deliver them.
“Key priorities are reducing whole life fleet costs by eliminating unnecessary maintenance events and leveraging both our buying power and fleet management expertise to full effect. Plus, we’re excited about the opportunity to better utilise technology, telematics and the resulting data to make the fleet even more efficient.”
Highways England is a government-owned company that improves, maintains and operates the country’s motorways and main A roads. Its road network spans more than 4,000 miles and carries a third of all traffic and two thirds of all heavy goods movements.